IT Support Engineer

Summary:
The IT Support Engineer will be responsible for providing technical support and troubleshooting services to all users across the school. This role involves diagnosing and resolving issues related to hardware, software, and network services, as well as configuring and maintaining user accounts and ensuring secure access.

Job Responsibility:
- Provide responsive first-line support for all users, ensuring the seamless operation of devices and services.
- Diagnose and resolve issues with a variety of devices, including MacBooks, iPads, Windows laptops, printers, projectors, and interactive displays.
- Configure and maintain user accounts, permissions, and profiles across the school’s ecosystem.
- Monitor and manage IT troubleshooting requests, prioritize tasks, and ensure high levels of user satisfaction through clear communication.
- Support the stability and performance of wired and wireless networks to accommodate a 1:1 device environment.
- Assist in implementing system updates, backups, and security protocols in line with best practices.
- Collaborate with the IT Team to maintain a robust digital infrastructure supporting academic and administrative functions.
- Provide frontline support for classroom technologies and digital learning platforms.
- Support the deployment and configuration of school-issued devices for teaching and learning.
- Provide IT and AV support for school-wide events to ensure professional and reliable execution.
- Contribute to the implementation of new systems, platform upgrades, and emerging technology solutions.

Candidate Requirements:
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- Proven experience in providing technical support and troubleshooting services in an educational environment.
- Strong knowledge of Microsoft and Apple School standards.
- Experience in configuring and maintaining user accounts, permissions, and profiles.
- Excellent communication skills and ability to prioritize tasks effectively.
- Knowledge of cybersecurity, digital citizenship, and best practices in IT.
- Ability to work collaboratively with a team to support digital infrastructure and classroom technologies.

Highly developed diagnostic and technical troubleshooting skills.
- Significant working knowledge of a range of IT software, hardware, digital technologies, and operating systems suited to school use.
- Good knowledge of Microsoft Server 2022, Microsoft Azure, Microsoft 365, Active Directory, and Network Services DHCP/DNS/IISP.
- Proven technical skills relating to network management and maintenance, desktop computers and peripherals (PCs, Macs, and AV).
- A positive “can-do” attitude.
- Commitment to teamwork and strong teamwork skills.
- Ability to solve problems and to learn and apply new solutions.
- Ability to communicate effectively with staff, students, and other non-technical groups and to relate professionally to people at all levels.