IT Support Engineer

Role Summary
We are seeking a proactive IT Support Engineer responsible for the installation, configuration, and maintenance of workplaces, networks, office equipment, and associated software to ensure a seamless IT environment and supporting smooth operations.

Key Responsibilities:

Hardware and Software Management:
◦ Install, configure, and maintain necessary hardware and software for business operations.
◦ Oversee the setup and support of workplace hardware (PC/laptop) and office equipment, including copiers, printers, and scanners, for both on-site and customer sites.
◦ Configure and administer Microsoft products, including Windows, Office 365, Entra AD, Exchange, and Intune experience would be advantage.

Troubleshooting and Support:
◦ Diagnose and resolve OS and workplace-related issues locally and through remote access tools.
◦ Manage support requests, troubleshoot user problems, and provide solutions to ensure smooth daily operations.
◦ Conduct network troubleshooting to identity and resolve connectivity and network issues. Display Solutions Like LED Screens/TV’s A/V and VOIP IP Telephones PABX Access Control and CCTV experience would be an advantage.
Documentation and Process Improvement:
◦ Stay current on IT advancements to enhance existing solutions and improve processes.
◦ Participate in creating and updating IT process regulations and technical documentation.
◦ Perform additional tasks as assigned to support IT functions.

- Bachelor’s degree in Information Technology, Computer Science, Software Engineering, or related field (Attested Degrees from Home Country MoFA and UAE MoFA).
- Minimum 2 years of experience in IT support or administration.
- Expertise in installing, configuring, and maintaining workplace hardware (PC/laptop), local networks, office equipment, and associated software.
- Experience in administering Microsoft products (Windows, Office 365).
- Knowledge of Apple products.
- Strong understanding of networking fundamentals and switching and routing of Aruba/HPE and Fortinet Firewalls.
- Preferred certification in one or more of the following: CCNA, MCSA, MCS, MCP, NSE1,2,3.